Central Bank of Ireland Discussion Paper Consumer Protection Code Review

Background

The Central Bank of Ireland (CBI) has issued a Discussion Paper (DP) to start the two-year consultation process to review and amend the Consumer Protection Code (CPC), the bedrock of expected conduct by regulated financial services providers (firms) in their everyday engagement with customers and the sale and supply of products and services. 

Considerations and themes in the review are in conjunction with the CBI’s ongoing work in Consumer Protection (with their recent Consumer Protection Outlook Report 2022 of particular relevance) and the parallel review and refresh process currently ongoing in respect of the G20/OECD High-Level Principles on Financial Consumer Protection.

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