The Uniquely Technology team demonstrated exceptional resourcefulness and efficiency in supporting the Ukrainian refugee crisis. Within one weekend, they set up a blended inbound and outbound campaign, acquiring necessary phone numbers, licences, and system access for 10 contact centre agents. This rapid mobilisation was crucial in managing the overwhelming support from the Irish public.
Our Sectors
We create elevated experiences across multiple industries – whatever the challenge or uncharted circumstance. With decades-backed market knowledge across telecoms, banking, energy, tech and retail, we have the expertise to amplify your sales strategy and customer experience.
Field Sales
At Uniquely, our field sales solutions are not just about selling; they are about creating meaningful connections and elevating experiences at every touchpoint. By partnering with leading brands and implementing innovative strategies, we consistently drive market growth, enhance customer satisfaction and achieve extraordinary results. Uniquely’s commitment to excellence ensures that we remain the top choice for field sales in Ireland, delivering superior value and unparalleled service.
Advisory
Get best-in-class strategic advice and consulting to elevate business processes. Our advisory services boast a team of multi-disciplinary subject matter experts who will work with you to review your current position and offer advice on how to move forward. We deliver solutions across technology, software, fulfilment, distribution, recruitment and more, using LEAN methodology to deliver efficiently and consistently. Working to agreed SLAs and KPIs, we can expand or adapt to your specific needs, and our Uniquely Governance Model will keep you informed of all key metrics.
Customer Engagement Services
We offer integrated communication channels such as calls, emails, social media, live chat and messaging services into an omnichannel approach. This gives customers the freedom to choose their preferred method of interaction – making the customer journey more convenient and efficient.
Custom-Made Contact Centre
Whether you need to start from scratch or scale fast, we offer solutions tailor-fit to you. Our team of skilled agents are ready to handle customer interactions with the care and precision needed for your business. We provide seamless integration and channel management to be the friendly face behind your brand and meet your customers where they’re at.
We are proud to share the success story of Pinergy, a company established in 2013 to revolutionise the Irish energy market with smart technology solutions and 100% renewable energy. Faced with the challenge of shifting from residential to business customers, Pinergy required sophisticated and scalable sales and customer service solutions. Partnering with Uniquely, winner of the 2022 Outsourced Partnership of the Year – CCMA Awards, Pinergy successfully streamlined its operations, enhancing customer satisfaction and achieving significant growth.
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