Who
we are

We’re Uniquely. Here to deliver elevated sales and service experiences to maximise value and up impact for brands and businesses. As Ireland’s leading customer service and sales outsourcing partner, we’ve grown our reputation for excellence across Ireland, the UK and the US.

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About us

Since 2006, we have served as the welcoming presence at the doorstep and the solution provider over the phone for numerous partners and countless customers. In that time, we’ve learnt a thing or two about creating truly uncommon and leading-edge experiences for our partners and their customers.

Our approach is unique because we put people at the centre of each and every interaction. Prioritising partner and customer experiences with zero exceptions. In this tech-shapeshifting reality where everything is digital, we lead with our proven, invincible human-first philosophy. Supported by the outstanding teams in our Galway and Dundalk engagement centres, we specialise in creating strong partnerships with brands to make tailored, data-backed solutions to elevate their sales strategies and deliver unforgettable, 360-degree customer experiences.

That’s a bit about us, so let’s talk about you.

How we work

The Uniquely Operating Model 

No business is the same. In the Uniquely Operating Model, our process from Design to Enrich combines our proven market-leading methodology with the flexibility and creativity needed to meet the demands of any project. We’ll guide you through our five-step process to create value-maximising impact for you and your customers.

At this initial stage, we bring together the best of our marketing and technology teams to design a custom-built model for your unique needs and product specifications. We look at the combination of your People, Processes and Technology to create repeatable, scalable solutions that can grow with your business.

This phase determines the potential impact on your business performance. Our sales team is dedicated to working with you to create mutually beneficial contracts that meet your needs and exceed your expectations. We believe in open communication, high performance and strong governance, so you can trust we’ll deliver on our promises.

Once your contract is agreed, our Transition manager takes over with our three-part plan; People, Process and Technology. We use Agile methodology to move quickly and capture technical details to manage expectations and timelines, ensuring the foundations of a successful customer relationship are in place for your go-live date.

We ensure all projects go through a rigorous quality and compliance process, adhering to the highest ISO 9001:2015 Quality Management Standard. In a world governed by data, we understand that even the smallest incident can result in a big loss for our customers. We work to constantly eliminate risk and nurture development in productivity, sales performance, and compliance, reinforcing long-term partner relationships through our rock-solid customer engagement model.


This phase embeds innovation, engagement and continuous improvement into your operations. We’ll continue to work with you to understand and activate your customer strategy, meeting every quarter to brainstorm ways to maximise impact for your business. For us, this stage is about working with you to further increase the success of our partnership for the long term.

At this initial stage, we bring together the best of our marketing and technology teams to design a custom-built model for your unique needs and product specifications. We look at the combination of your People, Processes and Technology to create repeatable, scalable solutions that can grow with your business.

This phase determines the potential impact on your business performance. Our sales team is dedicated to working with you to create mutually beneficial contracts that meet your needs and exceed your expectations. We believe in open communication, high performance and strong governance, so you can trust we’ll deliver on our promises.

Once your contract is agreed, our Transition manager takes over with our three-part plan; People, Process and Technology. We use Agile methodology to move quickly and capture technical details to manage expectations and timelines, ensuring the foundations of a successful customer relationship are in place for your go-live date.

We ensure all projects go through a rigorous quality and compliance process, adhering to the highest ISO 9001:2015 Quality Management Standard. In a world governed by data, we understand that even the smallest incident can result in a big loss for our customers. We work to constantly eliminate risk and nurture development in productivity, sales performance, and compliance, reinforcing long-term partner relationships through our rock-solid customer engagement model.


This phase embeds innovation, engagement and continuous improvement into your operations. We’ll continue to work with you to understand and activate your customer strategy, meeting every quarter to brainstorm ways to maximise impact for your business. For us, this stage is about working with you to further increase the success of our partnership for the long term.

Work with us

Unphased and up for a challenge? We’re always looking for talented people to join our team. Browse our list of career opportunities below.

Find your new career

Our Accreditations

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