General Inbound Services Provided

  • Customer Care

  • Retention and Save activity

  • Acquisition Sales, Cross Sell & Upsell

  • Customer Life Cycle Management

  • Complaint Management

  • Email, webmail and webchat

  • Lead Generation

  • Reservation / Event scheduling

  • Card Payments, Credit and Collections

  • Billing/Invoicing

  • Credit Vetting

  • Technical support and education

  • SMS / WhatsApp messaging

  • Social media channels

  • AI IVR’s & surge capacity

General Outbound Services Provided

  • Consultative Selling

  • Lead Generation / Brand marketing

  • Appointment Setting

  • Loyalty Programmes

  • Customer Acquisition and Retention

  • Switcher Campaigns

  • Contract/Subscription Renewal

  • Customer life Cycle Management

  • SMS and What’s App campaigns

  • Surveys/Research/Polling

  • Debt Collection

  • Credit Vetting

  • Card Set Up and Invoicing

  • App support and education

  • Omnichannel campaigns

1. Tailored Operational Models
Our one-of-a-kind Uniquely Operating Model is designed to adapt to the specific needs of each client. From the initial Design phase to the Transition phase, we ensure that every solution is crafted to fit the client's precise requirements, rather than offering a one-size-fits-all solution.

2. Advanced Technological Integration
We leverage state-of-the-art technologies, including the latest in AI and ML, to enhance our customer engagement services. Our use of sophisticated chatbots and virtual assistants optimise routine query handling, allowing our human agents to focus on complex and nuanced customer interactions.

3. Predictive Analytics and Personalisation
Through our Athena Data Warehouse, we harness the power of predictive analytics to anticipate customer needs and behaviours. This enables us to provide personalised customer experiences, a key differentiator in today’s market.

4. Continuous Innovation
Uniquely is committed to continuous improvement and innovation. We regularly update our technology stack and operational strategies to keep pace with the latest industry trends, ensuring that our clients always have a competitive edge.

5. Expertise and Experience
Our team comprises industry veterans and experts who bring decades of experience to the table. This depth of knowledge allows us to offer insights and solutions that are both practical and forward-thinking.

In essence, at Uniquely, we don’t just provide contact centre solutions – we partner with our clients to transform their customer engagement experience, offering solutions that are as truly unique as they are effective.

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