View our a 3D version of our customer engagement centre.
General Inbound Services Provided
Customer Care
Retention and Save activity
Acquisition Sales, Cross Sell & Upsell
Customer Life Cycle Management
Complaint Management
Email, webmail and webchat
Lead Generation
Reservation / Event scheduling
Card Payments, Credit and Collections
Billing/Invoicing
Credit Vetting
Technical support and education
SMS / WhatsApp messaging
Social media channels
AI IVR’s & surge capacity
General Outbound Services Provided
Consultative Selling
Lead Generation / Brand Marketing
Appointment Setting
Loyalty Programmes
Customer Acquisition and Retention
Switcher Campaigns
Contract/Subscription Renewal
Customer life Cycle Management
SMS and What’s App campaigns
Surveys/Research/Polling
Debt Collection
Credit Vetting
Card Set Up and Invoicing
App support and education
Omnichannel campaigns
Tailored Operational Models
Our one-of-a-kind Uniquely Operating Model is designed to adapt to the specific needs of each client. From the initial Design phase to the Transition phase, we ensure that every solution is crafted to fit the client's precise requirements, rather than offering a one-size-fits-all solution.
Advanced Technological Integration
We leverage state-of-the-art technologies, including the latest in AI and ML, to enhance our customer engagement services. Our use of sophisticated chatbots and virtual assistants optimise routine query handling, allowing our human agents to focus on complex and nuanced customer interactions.
Predictive Analytics and Personalisation
Through our Athena Data Warehouse, we harness the power of predictive analytics to anticipate customer needs and behaviours. This enables us to provide personalised customer experiences, a key differentiator in today’s market.
Continuous Innovation
Uniquely is committed to continuous improvement and innovation. We regularly update our technology stack and operational strategies to keep pace with the latest industry trends, ensuring that our clients always have a competitive edge.
Expertise and Experience
Our team comprises industry experts who bring decades of experience to the table. This depth of knowledge allows us to offer insights and solutions that are both practical and forward-thinking.
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