Introduction
In the ever-evolving EdTech space, companies need ambitious allies with the know-how to navigate the US market, maximise presence and up impact. Uniquely is an invaluable partner for education technology enterprises looking for these solutions, particularly in the areas of staffing, lead generation and sales acceleration.
Who We Are
We are Uniquely. An omnichannel customer service and sales provider that does things differently. We put people at the centre of each and every interaction, creating uncommon customer experiences that amaze and outperform on every front. Headquartered in Ireland, we extend our impact to markets across Ireland, Europe, and the United States. Our success stories in the US EdTech market, especially in lead generation, sales, and customer engagement, underscore our expertise and keen market insight.
Why Partner with Us?
Rapid Staffing Solutions
Our incredible ability to recruit staff 50% faster than industry norms is a game-changer. This efficiency ensures that resourcing challenges never hinder your growth.
Brand-Centric, Sales-Focused Teams
Our teams embrace your brand as if it were their own with a singular and laser-like focus on driving sales. You will be guaranteed high returns.
Global Expertise and Insight
As an internationally recognised, multi-award-winning customer engagement centre, we bring global perspective and unparalleled expertise to your unique needs.
Proven Track Record and Technological Edge
Leveraging the latest technological tools within our ISO9001:2015-audited contact centre, we can maximise efficiency and deliver meaningful analytics for your business.
Scalability and Flexibility
With agile capabilities, we can swiftly flex and scale up operations, efficiently managing time-intensive processes such as recruiting and training new staff.
Seamless Global Reach
Capitalising on Ireland’s position as a hub for premier US technology and software companies, we are strategically positioned to facilitate global outreach for your brand.
Elevating EdTech Experiences with SOS²
Our unique Sales Oriented Service (SOS²) approach sets us apart, empowering customer service agents to upsell solutions while elevating customer interactions. This strategy has led to substantial headcount savings, increased Net Promoter Scores, exceptional first-call resolution rates and improved Trustpilot and Google ratings for our valued partners.
Our Success Story: Empowering Aktiv Learning’s Expansion
We partnered with Aktiv Learning, a leading provider of next-gen STEM course platforms, to overcome their sales staffing challenges. Our strategy went beyond program execution, embedding continuous refinement of sales processes through gathered field intelligence.
The outcomes were remarkable:
Rapid establishment of a high-performing sales team
Significantly higher conversion rates achieved within four weeks
Exceeded daily live demonstration and sales conversion targets
These results attest to Uniquely's ability to boost growth trajectories for EdTech companies.
Conclusion
Uniquely International stands out as the strategic partner of choice for EdTech companies who seek to expand and excel in the fiercely competitive US market. Our quick turnaround, never compromising on quality, coupled with an in-depth understanding of the global EdTech landscape, ensures you are in the hands of a highly skilled and knowledge-backed team. One that will not only put you on track to solidifying your market presence but will create elevated and uncommon experiences for you and your customers.
We are a high-growth Ed-tech company and the great resignation in the US posed us with significant recruiting challenges. We approached Uniquely and within a week, they had a high-performing sales team up and running. The team is part of Aktiv in every way, in both action and spirit. They performed so well in exceeding demonstration targets that we decided to test Uniquely’s capability in regards to converting those demonstrations to sales. Uniquely again exceeded these targets, and our high growth plans are back on track.
Jackie Kroeger-Donovan, VP of Sales and Customer Success.
Work with us
Unphased and up for a challenge? We’re always looking for talented people to join our team. Browse our list of career opportunities below.
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