Uniquely in Action: Pioneering Healthcare Connectivity with Hippo


Hippo Virtual Care (HVC) is a groundbreaking platform that blends physical and virtual healthcare, empowering providers and educators to deliver the benefits of in-person experiences remotely. The hands-free, voice-activated, head-worn tablet facilitates real-time communication, video-conferencing and easy-to-access medical records, transforming each and every patient interaction.

The Context

Hippo turned to Uniquely to deliver its global managed services. The brief was clear. Build an end-to-end solution for a seamless customer experience, spanning from enquiry through to after-sales training or in-life care.

Our Strategic Approach

We designed a managed services solution, incorporating:

  1. IT Connectivity and Cloud Assessment

  2. Device Fulfilment

  3. Software Support

  4. Customer Care Services

  5. Training Services

  6. CRM design, build and maintenance

Uncommon Solutions

Our team, driven by an unstoppable commitment to excellence, continue to provide first-line support for all Hippo software-related issues through text, email, chat, and phone. Our Subject Matter Experts work in sync with Hippo teams, identifying new opportunities and use cases which are meticulously recorded in a global CRM platform, designed, built and rolled out by us.

To maximise value and up impact for Hippo, we:

  • Designed, built, and maintained the Hippo CRM: Using MS Dynamics, this platform records customer and prospect details, tracking the Hippo sales opportunity life-cycle.

  • Built a SharePoint hub: Established a central hub with access control from the Dynamics CRM to capture customer and prospect documents.

  • Assigned a dedicated Account Director: Appointed an account lead to directly support the Hippo president and oversee the CRM and SharePoint implementation.

  • Enabled export and transfer of opportunity cycle details: Set up a seamless transfer of details into the Hippo CRM, with archived records for backup.

  • Administered access control: Managed permissions through the CRM, regulating access to any sales-related correspondence.

  • Installed the Dynamics App: Supported integration into MS Outlook for automatic tracking of email chains within the CRM system.

  • Provided weekly Opportunity Cycle reports: Delivered reports detailing Revenue Value, Sales Cycle Stage, Age, Estimated Close Date, and Win Chance, effectively splitting the funnel between Customers and Prospects.

  • Developed proactive outbound communications: Engineered processes within the CRM for targeted customer and prospect campaigns.

  • Researched and defined partner routes to market: Categorised potential partners in the CRM as Distributor, Value Added Reseller, Reseller or Partner (Sell With).

  • Managed partner contract issuance: Oversaw the issuing of standard partner contracts to the network and supported due diligence for onboarding.

  • Onboarded Channel Managers: Identified, recruited, trained and managed new people based on Market, Product Line or Geography.

  • Built a Channel Partner Excellence Program: Led the development and implementation of channel distribution strategies for improved business performance.

  • Created Quarterly Strategy Forums: Facilitated connection with the Hippo Team to review strategy, marketing, sales performance, and forecasts, driving productivity for direct and indirect sales forces.

  • Designed the Hippo Operating Model: Created a process-driven end-to-end model taking each opportunity from design concept through to in-life customer engagement.

  • Created the Hippo Customer Governance Model: Built this structure within the Hippo CRM, including the development of a regular reporting suite to support the Hippo customer engagement process.

Our Impact

Our far-reaching impact made Hippo unstoppable:

  • We created a process-driven Channel Management platform, providing a structured, repeatable, and scalable model to manage and maximise sales and customer opportunities.

  • We built a Customer Relationship Management (CRM) platform aligned with Hippo Technologies’ needs for existing and prospective customers within an extremely aggressive timeframe and budget.

  • We developed a second Customer Relationship Management (CRM) for Hippo Finance to capture, maintain, update, enrich and communicate all investor details and records for the Hippo Funding Programme.

Our target markets are some of the most regulated in the world. We appreciate the quality-audited processes that Uniquely adheres to, and we are partners in ensuring that our Governance Model continually works.

Dr. Pat Quinlan, CEO, Hippo Technologies

Work with us

Unphased and up for a challenge? We’re always looking for talented people to join our team. Browse our list of career opportunities below.

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